Contact Aviona
ÍVF AvionaKirkjuvegur 5
530 Fuglafjørður
Faroe Islands
Email: support@aviona.fo
Describe what happened and what help you need. Include your account email only when it is needed to locate your account. Do not send passwords, sign-in codes, payment-card details or unnecessary receipt and meal images by email.
Account access and password help
Check that you are using the email address you used to create your Aviona account. If you cannot sign in or think someone has accessed your account without permission, contact us. See Password help for the current account-access guidance.
Receipt scanning
Capture the full receipt in good light with its text in focus. Review recognized items, quantities and prices against the receipt. If something is wrong, describe the issue to support without attaching the receipt unless we explain why further evidence is needed and how to provide it appropriately.
Meals and nutrition
Photo analysis and nutrition calculations are estimates. Review food matches, serving amounts and results before saving. If a result looks wrong, tell us which feature failed and what you expected. Avoid sending medical details or unrelated personal information. Aviona does not provide medical advice.
Privacy and data-rights requests
You can use support@aviona.fo for privacy questions and requests for access, correction, deletion or other applicable data rights. Tell us what you are requesting and enough information to locate the relevant account. We will ask for proportionate identity verification if needed. Our Privacy Policy explains these rights and how to complain to a supervisory authority.
Account deletion
Initiate deletion in the app under Settings → Account → Delete account. See Delete account for what the process removes and what can remain. Contact us if you cannot access the app or if a deletion request fails.
Product contributions and safety concerns
Contact us to report an inappropriate shared product image, inaccurate catalogue information, a rights concern or misuse. Include the product or feature involved and a short description; do not send unrelated private information about another person.
Development and TestFlight support
Aviona is currently in development. For a technical problem, your device model, iOS version, Aviona build number and a short description of the steps leading to the issue can help us investigate. Share only what is relevant; no password or complete purchase history is needed.